Things I have learned this week:
Royal Mail's track & trace lies about whether things have been delivered.
Shure's customer service is superb. Called them last week about my frayed headphones. Posted Saturday, brand new boxed pair arrived today, upgraded to the newly released equivalent of my old pair.
Apple's bundled iPod earphones are the work of satan and all his horned minions and everyone involved should be thoroughly ashamed of themselves. Three days using them was three days too many.